Terms of Service & Medical Standards
Transparency, patient safety standards, deposit policies, and certified clinical code of conduct at Brahtak.
Core Service Pillars at Brahtak
Certified clinical and professional standardsSyndicate Certified
Verified credentials from the Ministry of Health.
Single-Use Medical Kits
Unsealed fresh and sterile in front of the patient.
Secure Protected Pay
Protected transactions with clear refund rules.
1. Platform Scope & Medical Disclaimer
Brahtak operates as a specialized technological and scheduling platform connecting certified physical therapists, medical cupping (Hijama) practitioners, and therapeutic massage specialists with patients across Egypt.
- Platform Role: Brahtak is not a hospital, but a digital intermediary connecting certified providers with patients.
- Primary Care Relationship: Brahtak does not replace an existing primary care doctor relationship or acute emergency care.
- Professional Clinical Judgment: Medical services are subject to the independent clinical judgment of attending specialists.
- Prescription Policy: Brahtak does not guarantee drug prescriptions. Practitioners do not prescribe controlled narcotics or non-therapeutic drugs.
- Data Privacy (Egyptian Law): All data is encrypted and processed in strict compliance with Egyptian Data Protection Law No. 151 of 2020.
2. Bookings, Confirmation Deposit, & Payment
To reserve the specialist's dedicated time, transit logistics, and sterile equipment, home visits require a nominal confirmation deposit (credited 100% toward the total fee):
- Accepted Online Channels: Bank Cards (Visa, MC, Meeza via Kashier), InstaPay, and Smart Mobile Wallets.
- Settling Session Balance: The remaining balance is paid directly to the specialist upon session completion in cash or direct transfer.
- Guaranteed Pricing: Practitioners cannot alter agreed pricing once the booking confirmation has been issued.
3. Clinical Sterilization & Patient Safety Charter
Brahtak enforces rigorous infection control protocols approved by the Egyptian Ministry of Health:
4. Cancellation, Deposit Refund, & Rescheduling
All bookings are governed by our transparent refund policy in full compliance with Egyptian Consumer Protection Law (Law No. 181 of 2018):
- Full Refund (100%): 100% full deposit refund when cancelled 24+ hours before session.
- Partial Refund (50%): Partial 50% refund when cancelled between 4h and 24h before session.
- Late Cancellation & No-Show: Deposit non-refundable when cancelled less than 4h prior to compensate specialist.
- Specialist Cancellation: Automatic 100% immediate refund if specialist cancels with rebooking priority.